Privacy Policy
This privacy policy was last updated on August 18, 2026
1. General
Victoria Resort (“Victoria Resort,” “we,” “us,” or “our”) operates the website at https://victoriaresort.com/ and any related mobile application, online booking feature, or digital service that links to this Privacy Policy (collectively, the “Service”).
This Privacy Policy explains how we collect, use, disclose, retain, protect, and delete personal information when you use the Service. It also describes the choices available to you concerning your information.
By using the Service, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide when you make a reservation, contact us, submit a form, create an account, request information, or otherwise interact with the Service. This information may include:
- First and last name
- Email address
- Telephone number
- Mailing or billing address
- City, state, province, and ZIP or postal code
- Reservation and accommodation details
- Communications and customer-support requests
- Account information, if account creation is offered
- Any other information you choose to provide
Payment information may be processed by a third-party payment or booking provider. Unless expressly stated otherwise, Victoria Resort does not directly store complete payment-card numbers.
Usage and Device Data
When you access or use the Service, we and our service providers may automatically collect information such as:
- Internet Protocol address
- Browser type and version
- Device type and operating system
- Device or application identifiers
- Pages and features accessed
- Date and time of access
- Time spent using the Service
- Referring and exit pages
- App interactions and diagnostic information
- Crash, performance, and security data
Cookies and Similar Technologies
We use cookies, pixels, tags, scripts, software development kits, and similar technologies to operate, secure, analyze, and improve the Service.
Cookies may include:
- Essential cookies, which are necessary to operate the Service.
- Preference cookies, which remember settings and selections.
- Security cookies, which help detect fraud, abuse, and security threats.
- Analytics cookies, which help us understand how visitors use the Service.
You may configure your browser to reject or notify you about cookies. Some portions of the Service may not function correctly if cookies are disabled.
3. How We Use Information
We may use the information we collect to:
- Provide, operate, and maintain the Service
- Process and manage reservations and related requests
- Communicate with you about reservations, inquiries, and customer support
- Create and manage user accounts, if offered
- Provide features you request
- Personalize preferences and settings
- Analyze and improve the Service
- Monitor performance, availability, and usage
- Detect, prevent, and investigate fraud, abuse, security incidents, and technical problems
- Comply with legal, tax, accounting, and regulatory obligations
- Protect the rights, safety, and property of Victoria Resort, our guests, users, and others
- Enforce our agreements and policies
We do not sell personal or sensitive user data for monetary consideration.
4. How We Disclose Information
We may disclose information in the following circumstances:
Service Providers
We may disclose information to companies that perform services on our behalf, including booking, hosting, payment processing, analytics, communications, customer support, information technology, security, and professional services.
These providers may access personal information only as necessary to perform services for us and are expected to protect it appropriately.
Legal and Safety Reasons
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law, regulation, legal process, or governmental request
- Protect and defend the rights or property of Victoria Resort
- Prevent or investigate suspected wrongdoing, fraud, or security incidents
- Protect the safety of users, guests, employees, or the public
- Establish, exercise, or defend legal claims
Business Transactions
Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate confidentiality and legal protections.
With Your Direction or Consent
We may disclose information to another party when you direct us to do so or provide consent.
5. Google Analytics
We may use Google Analytics to understand how visitors interact with the Service. Google Analytics may collect information such as your IP address, device information, browser information, pages visited, and interactions with the Service.
Google may process this information in accordance with its own privacy policies. For additional information, visit Google’s Privacy Policy.
You may be able to limit Google Analytics collection by adjusting your cookie choices or installing the Google Analytics Opt-out Browser Add-on.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Service, completing reservations, maintaining security, resolving disputes, enforcing agreements, and satisfying legal, tax, accounting, or regulatory obligations.
Unless a longer period is required or permitted by law, our general retention practices are:
- Reservation, transaction, and accounting records: up to seven years after the relevant transaction or stay.
- Customer inquiries and support communications: up to three years after the last communication.
- Account information: for as long as the account remains active and ordinarily deleted or de-identified within 30 days after a verified deletion request.
- Security, access, and diagnostic logs: ordinarily retained for up to 12 months.
- Analytics information: ordinarily retained for up to 14 months or for the period configured within the applicable analytics service.
- Cookie information: retained until the cookie expires or is deleted through your browser or device settings.
We may retain information for a longer period when reasonably necessary to comply with law, respond to legal proceedings, prevent fraud or abuse, protect safety, resolve disputes, or enforce our agreements.
When information is no longer required, we delete it, de-identify it, or securely isolate it until deletion is possible. Information contained in system backups may remain for up to 90 additional days before being overwritten or securely deleted. During that period, backup information is not used for ordinary business purposes.
7. Data and Account Deletion Requests
You may request deletion of your personal information by:
- Emailing info@victoriaresort.com with the subject line “Data Deletion Request”; or
- Mailing a written request to: Victoria Resort, 241 Oak Street, South Haven, Michigan 49090, United States.
Your request should include enough information for us to identify the relevant records, such as your name, email address, telephone number, reservation number, or account identifier. Do not send passwords or complete payment-card information.
If the Service offers user accounts, you may also use any account-deletion option made available within the app or account settings. An account-deletion request permanently deletes the account; temporary deactivation or account freezing is not treated as deletion.
We may ask you to verify your identity before processing a request. We ordinarily process verified deletion requests within 30 days. If additional time is reasonably necessary or permitted by law, we will notify you.
When we approve a deletion request, we will delete or de-identify the personal information associated with the request from our active systems and direct applicable service providers to do the same. Information in backups may remain for up to 90 days before being overwritten or deleted.
We may retain limited information when required or permitted for purposes such as:
- Compliance with tax, accounting, or other legal obligations
- Fraud prevention and security
- Establishing, exercising, or defending legal claims
- Resolving disputes
- Enforcing agreements
Any retained information will be limited to what is necessary, protected from further unrelated use, and deleted when the applicable retention requirement ends.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These measures may include access restrictions, secure transmission methods, system monitoring, and service-provider controls.
However, no method of Internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
9. International Data Transfers
Your information may be transferred to, stored in, or processed in the United States or another jurisdiction where Victoria Resort or its service providers operate. Privacy laws in those jurisdictions may differ from those in your location.
Where required, we use reasonable measures intended to ensure that transferred personal information receives appropriate protection.
10. Your Privacy Choices
Depending on your location and applicable law, you may have the right to request:
- Access to personal information we maintain about you
- Correction of inaccurate information
- Deletion of personal information
- Restriction of or objection to certain processing
- A portable copy of certain information
- Withdrawal of consent where processing is based on consent
To submit a request, contact us using the information in the “Contact Us” section. We may need to verify your identity before completing the request.
11. Links to Other Sites
The Service may contain links to websites or services not operated by Victoria Resort. We do not control and are not responsible for the privacy, security, content, or practices of third-party services.
We encourage you to review the privacy policy of every third-party site or service you visit.
12. Children’s Privacy
The Service is not directed to children under 18, and we do not knowingly collect personal information directly from children under 18 through the Service.
If you are a parent or guardian and believe a child has provided personal information to us, please contact us. If we learn that we collected personal information from a child without appropriate authorization, we will take reasonable steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will post the revised policy on this page and update the “Last updated” date.
When required by law, we may also provide notice through the Service, by email, or through another appropriate method before a material change becomes effective.
Contact Us
Questions, privacy requests, and data-deletion requests may be directed to:
Victoria Resort
241 Oak Street
South Haven, Michigan 49090
United States
