South Haven's Premier Pickleball Resort

Introduction

Welcome to the Victoria Resort Pickleball Court ("the Court"). These Terms of Service ("Terms") govern your access and use of the Court, facilities, and related amenities provided by Victoria Resort. By reserving, entering, or using the Court and its facilities, you acknowledge that you have read, understood, and agreed to adhere to the following Terms, as well as all posted rules and Victoria Resort policies. These Terms are designed to ensure a safe, fair, and enjoyable environment for all participants and guests.

Eligibility and Registration

• The Court is available to registered guests of Victoria Resort and authorized members of the public, as determined by management.
• Users under 18 years of age must be accompanied by a parent or legal guardian at all times while on the courts.
• All users must register via the official booking platform before accessing the Court. Walk-ins are subject to availability and management discretion.

Reservations and Scheduling

• Court reservations may be made by Victoria Resort guests and authorized members of the public according to membership agreement through the Victoria Resort Pickleball App.
• A maximum of four players is permitted per court during standard play.
• Each booking grants the user a specific time slot, typically sixty (60) minutes, unless otherwise specified or approved by management.
• Victoria Resort reserves the right to adjust, cancel, or relocate reservations due to maintenance, weather, special events, or other operational needs. Notice will be provided whenever possible.
• No-shows or late arrivals may result in forfeiture of the reserved time slot and potential booking restrictions.

Court Usage Fees & Payment Policy



• There are two ways to enjoy pickleball at Victoria Resort. Open play pickleball is complimentary for registered guests staying at the resort. Guests who prefer private court time may reserve a court for a fee. Sign-up is available through your lodging reservation.
• Full payment is required at the time of reservation. Accepted payment methods include credit card, debit card, cash, or charge to your room or cottage.
• Refunds for cancellations are issued only in accordance with the resort’s cancellation policy and may require at least 24 hours’ notice.
• Additional fees apply for private coaching sessions, private drilling sessions, special events, or tournaments.

Code of Conduct

• All users must demonstrate respect, courtesy, and sportsmanship toward other players, guests, and resort staff.
• Offensive language, harassment, or disruptive behavior will not be tolerated and may result in removal from the facility.
• Proper athletic attire and non-marking court shoes are required at all times. Bare feet, sandals, and street shoes are prohibited on the playing surface.
• Food, beverages (other than water), and glass containers are not permitted on the courts.
• No smoking, vaping, or use of tobacco products is allowed in or around the pickleball courts.

Facility Usage and Safety

• Players are responsible for their own safety and should assess their physical ability prior to playing. Participation is at your own risk.
• Victoria Resort is not liable for any injuries, accidents, or lost or stolen property occurring on the premises.
• First aid kits are available at the front desk and emergency assistance can be summoned by contacting 911.
• All equipment (nets, paddles, balls) provided by the resort must be returned in good condition after use. Damage or loss may incur replacement fees.
• Do not modify, relocate, or tamper with any court infrastructure, equipment, or resort property.
• For safety and fairness, only players scheduled for the current time slot may use the courts. Spectators are welcome but must remain in designated viewing areas.

Rules of Play

• All games shall be conducted according to official USA Pickleball Association rules, unless otherwise stated for special formats or events.
• Warm-up sessions must be limited to the first 5 minutes of your reservation to maximize playing time.
• Players must vacate the court promptly at the end of their session and ensure all personal belongings are removed.
• Loud music, external sound systems, and amplified noise are prohibited without prior approval.
• Coaching and group clinics are only permitted if arranged and authorized through Victoria Resort.

Guest Policy

• Guests accompanying registered users must also comply with these Terms and conduct guidelines.
• Victoria Resort reserves the right to limit the number of guests per reservation or court based on occupancy and demand.
• Unregistered visitors may be denied access to the pickleball courts.

Special Events and Programming

• Victoria Resort may host tournaments, clinics, mixers, and other special events at the pickleball courts.
• Event participation may require separate registration and fees. Event-specific rules and schedules will be communicated in advance.
• During such events, regular court availability may be limited; affected users will be notified with reasonable notice.

Accessibility and Inclusion

• Victoria Resort strives to maintain accessible facilities for all users. If you require specific accommodation, please contact the front desk in advance.
• Discrimination or exclusion based on race, color, national origin, religion, disability, age, gender identity, or any protected status is strictly prohibited.
• All persons are welcome and encouraged to participate in Victoria Resort's pickleball community.

Privacy and Data Protection

• Personal information provided during registration and booking is collected for operational and safety purposes only and will not be shared with third parties except as required by law or with your explicit consent.
• Photography and videography for promotional purposes may occur; notify staff if you do not wish to be included.

Maintenance and Facility Closures

• Regular maintenance of courts and equipment may require temporary closures. Notice will be posted in advance whenever possible.
• Weather-related closures will be determined by resort management for safety. Users will be notified as soon as practicable and rescheduling will be offered.

Termination and Enforcement

• Failure to adhere to any of these Terms may result in immediate removal from the facility, suspension of booking privileges, or permanent banning at management's discretion.
• Repeated violations may be subject to additional penalties or legal action.
• Victoria Resort staff have full authority to enforce these Terms and resolve disputes as appropriate.

Modification of Terms

• Victoria Resort reserves the right to amend or update these Terms at any time. Changes will be communicated via the resort website and posted notices.
• Continued use of the pickleball courts following changes constitutes acceptance of the updated Terms.

Contact Information

For questions, assistance, or feedback regarding these Terms of Service or the pickleball facilities, please contact the Victoria Resort front desk or visit the resort's official website.

Thank you for choosing Victoria Resort. We look forward to providing you with a memorable and enjoyable pickleball experience, guided by fairness, safety, and community spirit.